Job Description 

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

The Technology Division at Raymond James is dedicated to providing cutting-edge solutions that enhance efficiency and connectivity for financial advisors and their clients.
This commitment to technology excellence supports Raymond James' mission to deliver superior financial services and maintain a competitive edge in the industry.

Business Analyst

How does the role impact the organization?

As a key member of the Raymond James Ltd. Project Management Office, you will collaborate with business and IT stakeholders, as well as third parties, to define and document business requirements for project implementations. Your work will directly influence the development of innovative solutions for our advisors and customers and enhance the administration and financial performance of the organization. 

What will your role be responsible for?

• Collaborate with Business, Product Owners, and technical leads to understand the business case and primary objectives of new projects.
• Accurately capture business and technology requirements.
• Translate user requirements into Business Analysis artifacts such as BRDs, use cases, user stories, process flow diagrams, integration diagrams, mapping documents, screen mock-ups, UI designs, and user manuals. Familiarity with system analysis artifacts is an asset. 
• Perform gap analysis and translate findings into business process and/or system requirements. Experience with systems requirements is beneficial.
• Evaluate potential software solutions to ensure they meet business requirements and enterprise infrastructure and security standards. Knowledge of systems requirements is advantageous
• Identify and advocate for process improvements to enhance business efficiency and effectiveness.
• Support the QA team with test strategy, plan documentation, test scripts, and defect management, and participate in acceptance tests if required.
• Perform impact analyses of changes and participate in change management.
• Build trust and share knowledge to foster a positive and collaborative work environment.
• Communicate with and influence project stakeholders
• Explain complex technical ideas in a simple, understandable format.
• Work effectively in virtual teams, handle multiple projects simultaneously, and meet tight deadlines.
• Manage functional and technical requests, bug investigations, and discretionary work efforts using tools like JIRA, Confluence, and ServiceNow.
• Work independently with minimal supervision and as part of a broader technology group.

What can you expect from us?

Our most important investment is in people.  Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

Expertise You Bring:

• A minimum of 3-5 years of experience
• Proficiency in business analytics, problem solving, and process improvement.
• Experience in eliciting, documenting, prioritizing, and defining business needs and requirements in complex scenarios. Experience with system needs is a plus.
• Financial services industry experience or knowledge of fundamental investment concepts, practices, and procedures in the securities industry.
• Proficiency in Microsoft Office and a willingness to learn new applications.
• Ability to work within deadlines in a high-volume, demanding environment while maintaining a high level of service and attention to detail.
• Ability to work independently and communicate effectively with a broad range of audiences.
• Experience with the Software Development Lifecycle (SDLC) and familiarity with BABOK methodology and Business Analysis Best Practices.
• Superior communication skills, both oral and written.
• Strong analytical skills.
• Ability to self-manage, govern time, and multitask effectively.
• Technical or university degree in technology or business.
• Minimum of five years as a successful business analyst supporting multiple systems.
• Experience with agile and waterfall projects.
• A proactive and dynamic attitude with initiative and eagerness to learn.

Additional Skills: 

• Experience with systems analysis, including understanding technical specifications, system design and integration points, is a plus
• Ability to bridge the gap between business requirements and technical solutions ensuring both are aligned and effectively communicated, is beneficial. 

Is This Role Right for You? Are you adept at analyzing and synthesizing information, simplifying complex concepts, and creating visuals that help people understand issues? Then the role of Business Analyst with our team is for you! You will be responsible for analysis mandates within major projects in the financial services sector. Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc.) $80,000-95,000 in addition to competitive performance bonuses/incentives.